Contract and Dispute Resolution - Sevuprinting


Under the terms of Decree-Law No. 24/2014, of February 14, the consumer has 14 days after receiving the good to terminate the contract and return the good. For this purpose, the consumer must notify SEVU Printing, LDA of the decision to terminate the contract by means of an unequivocal statement (for example, a letter sent by post, fax or email, in the latter case to the email address or use the form that (click here to access it) is available here.

The right of free withdrawal must be exercised by sending the communication referred to in the previous paragraph within 14 days. It is exclusively up to the consumer to prove that he has exercised the right of free withdrawal within the legal period.

The consumer must, within 14 days of the date on which he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.

In the event of termination, the consumer is exclusively responsible for bearing the cost of returning the good.
In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the less expensive method). costly normal shipping offered by us), without undue delay and, in any case.
SEVU Printing, LDA, may withhold the refund as long as the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the good .

Without prejudice to the retention provided for in the previous paragraph, failure to comply with the reimbursement obligation within a period of 14 days from the date of receipt of the resolution, implies a double return, without prejudice to the consumer's right to compensation for property damage and non-patrimonial.

The consumer must conserve the goods in order to be able to return them in the proper conditions of use.
The exercise of the right of free withdrawal does not affect the right of the consumer to inspect, with due care, the nature, the characteristics and functioning of the property.

The consumer is responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeds the manipulation that is usually accepted in commercial establishments.

With the exercise of the right of withdrawal, the price paid will be refunded to the consumer
less the amount corresponding to the depreciation.

If the depreciation is total, there is no refund.


There is no right to free termination of the contract in the following situations:

- Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;

- Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the seal guaranteeing inviolability after delivery;

- Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;

- Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right of free withdrawal:

• Cosmetic, beauty and personal care products, underwear, food supplements, vitamins, intimate products.

• Audio and video recordings, discs and computer programs from which the consumer has removed the inviolability guarantee seal.

Data protection

On May 25, 2018, the General Data Protection Regulation (GDPR) comes into force in the European Union. In order to comply with your new requirements, we have updated our Privacy and Personal Data Protection Policy. By using our services from the date mentioned above, you agree to these updates.

Click Click here to read the full Privacy Policy.

Competent Jurisdiction

For all issues arising from this contract, the District Court of Braga.


This contract is governed by Portuguese law and, for the resolution of any dispute, the district court of Braga is competent, waiving any other.

In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:

CNIACC - National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of Universidade Nova de Lisboa - Campus de Campolide

CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center
Ninho de Empresas Building - Estrada da Penha
8005-131 Faro

Coimbra District Consumer Dispute Arbitration Center
Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra

Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2nd
1100-207 Lisboa

Contracts signed in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3rd floor
9050-014 Funchal

Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6
4050-225 Porto

Vale do Ave Consumer Dispute Arbitration Center
Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

BRAGA: Rua D Afonso Henriques, nº 1 (Building Parish Council of the Sé)
4700 - 030 Braga

VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)
4900 - 394 Viana do Castelo

In the event of an online consumer dispute, the consumer may resort to an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes relating to contractual obligations resulting from online sales or service contracts.

Go to HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.

For Complaints and Complaints –

More information at Consumer Portal