RIGHT OF FREE RESOLUTION
The right of free withdrawal must be exercised by sending the communication referred to in the previous paragraph within 14 days. It is exclusively up to the consumer to prove that he has exercised the right of free withdrawal within the legal period.
The consumer must, within 14 days of the date on which he has communicated his decision to terminate the contract, return and deliver the goods to the store where they were purchased.
In the event of termination, the consumer is exclusively responsible for bearing the cost of returning the good.
In the event of termination of this contract, all payments made will be refunded (with the exception of additional costs resulting from your choice of a shipping method other than the less expensive method). costly normal shipping offered by us), without undue delay and, in any case.
SEVU Printing, LDA, may withhold the refund as long as the goods are not received or as long as the consumer does not provide irrefutable proof of the return of the good .
Without prejudice to the retention provided for in the previous paragraph, failure to comply with the reimbursement obligation within a period of 14 days from the date of receipt of the resolution, implies a double return, without prejudice to the consumer's right to compensation for property damage and non-patrimonial.
The consumer must conserve the goods in order to be able to return them in the proper conditions of use.
The exercise of the right of free withdrawal does not affect the right of the consumer to inspect, with due care, the nature, the characteristics and functioning of the property.
The consumer is responsible for the depreciation of the good, if the manipulation carried out to inspect the nature, characteristics and functioning of that good exceeds the manipulation that is usually accepted in commercial establishments.
With the exercise of the right of withdrawal, the price paid will be refunded to the consumer
less the amount corresponding to the depreciation.
If the depreciation is total, there is no refund.
EXCLUSION OF THE RIGHT OF FREE RESOLUTION
- Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
- Supply of sealed audio or video recordings or sealed computer programs, from which the consumer has removed the seal guaranteeing inviolability after delivery;
- Supply of a newspaper, periodical or magazine, with the exception of subscription contracts for sending these publications;
- Without prejudice to the exercise of rights arising from the legal guarantee of consumer goods, the following types of products are excluded from the right of free withdrawal:
• Cosmetic, beauty and personal care products, underwear, food supplements, vitamins, intimate products.
• Audio and video recordings, discs and computer programs from which the consumer has removed the inviolability guarantee seal.
On May 25, 2018, the General Data Protection Regulation (GDPR) comes into force in the European Union. In order to comply with your new requirements, we have updated our Privacy and Personal Data Protection Policy. By using our services from the date mentioned above, you agree to these updates.
APPLICABLE LAW AND JURISDICTION
In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Entity:
CNIACC - National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of Universidade Nova de Lisboa - Campus de Campolide
CIMAAL - Algarve Consumer Dispute Information, Mediation and Arbitration Center
Ninho de Empresas Building - Estrada da Penha
Coimbra District Consumer Dispute Arbitration Center
Av. Fernão Magalhães, n.º 240, 1º
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2nd
Contracts signed in the Autonomous Region of Madeira
Rua da Figueira Preta, n.º 10, 3rd floor
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6
Vale do Ave Consumer Dispute Arbitration Center
Rua Capitão Alfredo Guimarães, n.º 1
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Building Parish Council of the Sé)
4700 - 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Vila Rosa Building)
4900 - 394 Viana do Castelo
In the event of an online consumer dispute, the consumer may resort to an online dispute resolution system (RLL), the ODR Platform ("online dispute resolution"), with competence to resolve disputes relating to contractual obligations resulting from online sales or service contracts.
Go to HERE to the Electronic Platform for Alternative Dispute Resolution in contracts of sale or online services.
For Complaints and Complaints – firstname.lastname@example.org
More information at Consumer Portal www.consumidor.pt